Since 06/2011
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Sopra Consulting- CRM Senior Consultant
- Support for Online-banking Project Owner
Industry : Bank
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2005-11
5,5 years
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Eudonet, Saas CRM solutions vendor - CRM Project Manager
- Implementation of the CRM software within middle market companies
- Project Management : Specification documents, Parameter settings, Design of Workflows, Reporting, Tests, Training, Data Migration
- Development of customer loyalty
- Team Management
- Support for Project Owner : Emailing, Implementation of Key Process Indicators, marketing segmentation, Calculation of ROI, Customer Life Time value, data analysis, Multi-channel communication
I managed different kinds of CRM. Managing these projects requires understanding in detail the needs of different sectors. The main skill I acquired is the capability to adapt quickly to different way of thinking. As a confirmed Project Manager, I was in charge Eudoweb’s largest projects.
Industries: Bank, Service, Retail, Transportation, Tourism…
Technical environment: SQL Server, ASP
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2005
7 months
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Xerox Printing Solutions - Sales Rep
- Printing solutions and software sale
- Account management and new sales development
Working as a sales rep was a real good experience where I developed many qualities required to find new clients such as sales techniques and communication strategy.
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2004
8 months
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Rhodia Group- CRM Project manager assistant (Internship)
Project Management : Roll Out of Saratoga Avenue within a Business Unit of 60 users
- Users’ Support
- Change Management : training, users’ follow-up, KPI, Queries
During this internship, I enjoyed working in a worldwide environment with key users.
Industry: Chemistry
Technical environment : Saratoga System Avenue
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2003
9 months
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Snecma Moteurs (Safran) - Marketing and Sales assistant (Internship)
- Operational Marketing & Internal communication
- Customer database conception on MS Access
Industry: Aviation
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2004
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CRM Master Degree
Institut Commerce & Distribution (groupe IGS), Paris, France
Master Européen d’Ingénierie de la Distribution
University of Lille 2, France
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2002
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AES Graduate (Social and Economic Administration)
University of Lyon 3, France
Option: International Business Administration in English
Business Administration, Erasmus
University of Hertfordshire, England
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Languages |
English fluent: one year study in England in 2002
German: Baccalauréat level
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IT
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Languages: MS SQL 2005, ASP, JavaScript, VBA
CRM Software: Saratoga Avenue, Eudonet, MS CRM 2011
Software: MS Office, Project, Visio
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Business
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Customer Relationship Management
Project Management
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Since 07/2011
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La Banque Postale / Consultant
- Online-banking CRM Project Manager
- Participation to the CRM RFI Committee
Industry : Bank
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01/2009 to 05/2011
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Development Institute International (Dii) / CRM Project Manager
CRM Project for 130 users
- Application conception, Integration and Tests
- Multi sources data migration
o Address normalization
o Deduplication
- Training and follow-up
Conception of Diis commercial web site
- Gathering needs for the User Interface of the commercial web site and the customer portal
- Management of a Web Agency Team and external developers
Technical environment : Eudonet, SQL Server 2005, IIS, ASP, JavaScript, Mercanet, Web Services
Industry : Training and conferences organization
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07/2007 to 05/2011
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Exapaq / CRM Project Manager
CRM Project for 130 users
- Gathering SFA and CRM needs with Marketing and sales key-users
- Application conception, Integration and Tests
- Marketing and Sales management reporting
o RFM Segmentation
o Attrition rate
o Commercial activity
- Synchronization with ERP and Dun & Bradstreet
- Needs definition for CRM mobile App
- Training and follow-up
Technical environment : Eudonet, SQL Server 2005, IIS, ASP, JavaScript
Industry : Transportation
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12/2006 to 05/2007
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Publicis Consultants / CRM Project Manager
CRM Project for 100 users
- Gathering SFA and CRM needs for 9 communication Agencies
- Application conception, Integration and Tests
- Training and follow-up
Technical environment : Eudonet, SQL Server 2005, IIS, ASP, Javascript
Industry : Services
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02/2006 to 09/2006
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Corsair Fly / CRM Consultant
CRM Project for 20 users
- Gathering SFA and CRM needs
- Integration with IATA datas
- Definition and conception of KPIs for :
o Direct sales team
o Indirect sales partner
o Online sales
- Application conception, Integration and Tests
- Training and follow-up
Technical environment : Eudonet, SQL Server 2005, IIS
Industry : Tourism
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08/2004 to 09/2004
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Bulle de vert / Paysagiste Tassin
Profil Branded.me
Job d'été
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08/2004 to 09/2004
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Bulle de vert / Paysagiste Limonest
Job d'été
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08/2003 to 09/2003
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Bulle de vert / Jardinier Limonest
Profil Houzz
Job d'été
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