| Régis BOUCAUD-MAITRE | ||||
| 10/09/1980 | ||||
| 69000 Lyon | ||||
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CRM Project Manager
Helping organisations in implementing their SFA / CRM / Marketing project to develop their sales by increasing customer loyalty, turnover, and multichannel campaign efficiency
| Since 06/2011 |
Sopra Consulting- CRM Senior Consultant
- Support for Online-banking Project Owner Industry : Bank |
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2005-11 5,5 years |
Eudonet, Saas CRM solutions vendor - CRM Project Manager - Implementation of the CRM software within middle market companies - Project Management : Specification documents, Parameter settings, Design of Workflows, Reporting, Tests, Training, Data Migration - Development of customer loyalty - Team Management - Support for Project Owner : Emailing, Implementation of Key Process Indicators, marketing segmentation, Calculation of ROI, Customer Life Time value, data analysis, Multi-channel communication I managed different kinds of CRM. Managing these projects requires understanding in detail the needs of different sectors. The main skill I acquired is the capability to adapt quickly to different way of thinking. As a confirmed Project Manager, I was in charge Eudoweb’s largest projects. Industries: Bank, Service, Retail, Transportation, Tourism… Technical environment: SQL Server, ASP |
2005 7 months |
Xerox Printing Solutions - Sales Rep - Printing solutions and software sale - Account management and new sales development Working as a sales rep was a real good experience where I developed many qualities required to find new clients such as sales techniques and communication strategy. |
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2004 8 months |
Rhodia Group- CRM Project manager assistant (Internship) Project Management : Roll Out of Saratoga Avenue within a Business Unit of 60 users - Users’ Support - Change Management : training, users’ follow-up, KPI, Queries During this internship, I enjoyed working in a worldwide environment with key users. Industry: Chemistry Technical environment : Saratoga System Avenue |
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2003 9 months |
Snecma Moteurs (Safran) - Marketing and Sales assistant (Internship) - Operational Marketing & Internal communication - Customer database conception on MS Access Industry: Aviation |
| 2004 |
CRM Master Degree Institut Commerce & Distribution (groupe IGS), Paris, France Master Européen d’Ingénierie de la Distribution University of Lille 2, France |
| 2002 |
AES Graduate (Social and Economic Administration) University of Lyon 3, France Option: International Business Administration in English Business Administration, Erasmus University of Hertfordshire, England |
| Languages |
English fluent: one year study in England in 2002 German: Baccalauréat level |
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IT |
Languages: MS SQL 2005, ASP, JavaScript, VBA CRM Software: Saratoga Avenue, Eudonet, MS CRM 2011 Software: MS Office, Project, Visio |
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Business |
Customer Relationship Management Project Management |
| Since 07/2011 |
La Banque Postale / Consultant
- Online-banking CRM Project Manager - Participation to the CRM RFI Committee Industry : Bank |
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01/2009 to 05/2011 |
Development Institute International (Dii) / CRM Project Manager CRM Project for 130 users - Application conception, Integration and Tests - Multi sources data migration o Address normalization o Deduplication - Training and follow-up Conception of Diis commercial web site - Gathering needs for the User Interface of the commercial web site and the customer portal - Management of a Web Agency Team and external developers Technical environment : Eudonet, SQL Server 2005, IIS, ASP, JavaScript, Mercanet, Web Services Industry : Training and conferences organization |
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07/2007 to 05/2011 |
Exapaq / CRM Project Manager CRM Project for 130 users - Gathering SFA and CRM needs with Marketing and sales key-users - Application conception, Integration and Tests - Marketing and Sales management reporting o RFM Segmentation o Attrition rate o Commercial activity - Synchronization with ERP and Dun & Bradstreet - Needs definition for CRM mobile App - Training and follow-up Technical environment : Eudonet, SQL Server 2005, IIS, ASP, JavaScript Industry : Transportation |
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12/2006 to 05/2007 |
Publicis Consultants / CRM Project Manager CRM Project for 100 users - Gathering SFA and CRM needs for 9 communication Agencies - Application conception, Integration and Tests - Training and follow-up Industry : Services |
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02/2006 to 09/2006 |
Corsair Fly / CRM Consultant CRM Project for 20 users - Gathering SFA and CRM needs - Integration with IATA datas - Definition and conception of KPIs for : o Direct sales team o Indirect sales partner o Online sales - Application conception, Integration and Tests - Training and follow-up Technical environment : Eudonet, SQL Server 2005, IIS Industry : Tourism |
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08/2004 to 09/2004 |
Bulle de vert / Paysagiste Tassin Profil Branded.me Job d'été |
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08/2004 to 09/2004 |
Bulle de vert / Paysagiste Limonest Job d'été |
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08/2003 to 09/2003 |
Bulle de vert / Jardinier Limonest Profil Houzz Job d'été |